Thank you very much for your great interest in our exquisite commodities and long-term support.
For every different special period, we launch a variety of free gift reward programs on our website so that you can enjoy your buying experience and earn more benefits.
If you are one of the valued and loyal customers of our website business, you may find that we will enclose a re-purchase reward coupon with each order you received. On each coupon, a redemption code is printed on the upper-right side corner. This code is used to claim the complimentary item for your each purchase.
Because a high volume of these coupons are printed out by our pro system every day, there might be few invalid redemption codes. In order to maintain smooth transaction with our valued customers, we are very much willing to provide solution for this problem that might have been caused.
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In purpose of correcting such problem, you may follow the below steps for solution:
1. Report the void code and contact our CS group via email at: cs@yoneed.com.
2. Get a new redemption code and re-claim your free gift via the link below:
http://www.yoneedjewelry.com/promotion_reclaim.php
Tips:
1. Each coupon could be only eligible to every one new order. Several coupons cannot be used in conjunction with others.
2. Redemption coupon does not have an expired date, you can use it in any one of your future order. Once the free gift claimed, the code will be automatically voided.
3. We will test the code before sending a new one and keep it in our system for further reference. If needed, we will void the invalid code at your earliest convenience.
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We would be glad if this solution would help you resolving such problem in your transaction.
Please kindly understand that yoNEED.com are always committed to providing its excellent products and service to each and every one of our valued customers. Meanwhile, we are always ongoing.
If you have any helpful suggestions of improving our service, please kindly take up some of your precious time to get back to us.
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